Sage CRM SalesLogix is the leading customer relationship management solution that enables businesses to acquire, retain and develop profitable customer relationships. Sage CRM SalesLogix delivers integrated and robust sales, marketing, customer service and support automation solutions with advanced customization capabilities. Sage CRM SalesLogix can be accessed conveniently via multiple methods, whether it is online over a network or the Web, synchronise rapidly and work offline, or use wireless phones or PDAs for quick access to customer information in the field. As such, it is easy to deploy, has low TCO, rapid time to productivity and generates high ROI.

Sales Force Automation:

Sage CRM SalesLogix Sales is the core module of the integrated Sage CRM SalesLogix solution suite. It is a single repository for customer information captured across an organisation that enables users to:

• Access detailed account and contact information
• Track opportunities from lead through close
• Manage team calendars and activities
• Forecast revenue
• Report on sales activities and effectiveness.

SalesLogix Sales automates sales activities such as follow-up calls, letters and literature fulfilment, based on predefined sales processes. Consequently, sales professionals can send personalised communications to individual customers or groups of prospects using customised HTML email templates. While advanced integration with Microsoft Outlook® enables users to share contacts, send email and manage calendars using Microsoft Outlook from within Sage CRM SalesLogix, and record the activity in the account history tool.

Marketing Automation

Sage CRM SalesLogix Marketing provides end-to-end marketing campaign management and sophisticated analytical tools designed to identify an organisation's most profitable customers and shorten the sales cycle.

From a single view, users can examine campaign tasks, objectives, calls-to-action, budget response rates and forecasted versus actual sales results in real time for each campaign. By capturing rich, timely data from customer interactions across an organisation, users develop and execute meaningful marketing programs that drive results.

Customer Service

Sage CRM SalesLogix Customer Service provides advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues and requests, and deliver a high quality customer experience.

From within a service ticket, users can search for solutions or schedule activities such as phone calls, meetings or to-dos to follow up on open issues. With this information, service representatives can easily communicate with customers by sending email with attachments such as white papers, quotes or product information. Tickets are integrated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in Sage CRM SalesLogix and can be viewed by employees from across the organisation.

Furthermore, the SalesLogix Web Customer Portal empowers customers to find answers online and at their own convenience. Customers can view, add or edit tickets and submit comments or attachments.

For a top-class solution to meet your business requirements, please contact SOFT-TECH today at sales@soft-techit.com on or submit your interest in Sage Sales Logix online.